Simultaneous Voice & Data is a MUST

Frustration abounds for Sprint customers. Still in January of 2017 Sprint, who would like to be considered one of the big players in mobile for the US still uses some antiquated technology. Through my investigation and research it is a widely known fact that Sprint customers can NOT utilize data like surfing the web, sending iMessages or uploading pictures while they are on the phone.

As I call out Sprint on this shortcoming lest we forget the company they are within 1% of (according to Sprint commercials) Verizon doesn’t support voice and data either on many of their older phones.

Sprint though is the center of my disgust today because as far as I can tell even their newest devices don’t support voice and data. Research shows me that this is a hardware issue on the side of the consumer, Sprint doesn’t purchase phones that have the correct antenna array. Additionally Sprint doesn’t offer Voice Over LTE yet which is the other key piece, this is on the infrastructure side. I could be wrong about either part of this, Sprint doesn’t like to publish much data about their shortcomings.

From experiences of the people I interviewed about this they are all frustrated. One a general contractor let’s call Andrew, can’t send pictures or videos to his customers showing updates to work he’s done while he’s on the phone with them. Andrew wants to show the owner of the piece of property the headway he’s making on a remodel but can’t because Spring doesn’t support being on a phone call and using a data plan at the same time. Nathan a Hollywood businessman and another Sprint customer can’t send or receive emails or iMessages while on the phone with his business partner. They found a hack which is having to talk over FaceTime Voice which is using data so he can then receive text/email.

The funny thing is both gentlemen want to leave Sprint specifically for this reason but they’ve both been customers for so many years that they feel some sort of obligation to suffer. This is a crazy antiquated notion in my opinion and it’s time to jump ship and get on a carrier that allows them to use their phones to their fullest capacity.

What do you think? Are  you a Sprint or Verizon customer who doesn’t want to leave out of loyalty? Have you already jumped ship and gone to a different carrier?

AT&T Is Slowly Rolling Out WiFi Calling On iPhones with iOS 9

IMG_4492I am over the moon that we’re finally getting voice calls over WiFi on AT&T. Everyone knows I’m a big fan of AT&T but I’ve been bummed out lately that the first half of 2015 came and went, Summer has come and now we’re in the home stretch and until today I haven’t heard about WiFi calling. But today is the day. Today I got excited about AT&T for the first time all Summer.

WiFi calling allows at this moment iPhone iOS 9 users to make voice calls over wireless internet. So next time I visit my cousin in Utah and stay in her basement where I get great WiFi but zero AT&T reception I’ll be able to make and receive calls. This is exciting news because as good as AT&T’s coverage may be they aren’t everywhere, like in basements and middle of big buildings.

I’m hoping that AT&T makes the right choice and chooses not to bill customers for making WiFi calls from outside the US while they’re roaming. T-Mobile is killing AT&T on the roaming front and it is not looking good. I know dozens of international business travelers that were staunch AT&T and Verizon customers that have dropped their carrier of choice for the free data roaming when they travel abroad.  This will really make a difference but I don’t think it will be enough.

Either way I’m very excited and now that I have the settings and get most of the way through the set up I’m sure my account will be enabled soon to make calls over WiFi networks in hotel rooms with bad reception and AirBNB homes in foreign countries.

IMG_4491One last thing Ralph, this is a great move that we’ve been waiting a long time for, I really hope though that you don’t consider this a final destination, it is just a stepping stone to a flat planet with no roaming. If I may give you my 2 cents I don’t think AT&T needs to give away free international data but should at the very least offer highly reduced roaming plans. Like 500min/texts and 1GB of data for $10-$20 while roaming. T-Mobile still has a better offer but you don’t have to beat their offer you’re beating them with coverage.

Good job AT&T, keep up the change.