Frustration abounds for Sprint customers. Still in January of 2017 Sprint, who would like to be considered one of the big players in mobile for the US still uses some antiquated technology. Through my investigation and research it is a widely known fact that Sprint customers can NOT utilize data like surfing the web, sending iMessages or uploading pictures while they are on the phone.
As I call out Sprint on this shortcoming lest we forget the company they are within 1% of (according to Sprint commercials) Verizon doesn’t support voice and data either on many of their older phones.
Sprint though is the center of my disgust today because as far as I can tell even their newest devices don’t support voice and data. Research shows me that this is a hardware issue on the side of the consumer, Sprint doesn’t purchase phones that have the correct antenna array. Additionally Sprint doesn’t offer Voice Over LTE yet which is the other key piece, this is on the infrastructure side. I could be wrong about either part of this, Sprint doesn’t like to publish much data about their shortcomings.
From experiences of the people I interviewed about this they are all frustrated. One a general contractor let’s call Andrew, can’t send pictures or videos to his customers showing updates to work he’s done while he’s on the phone with them. Andrew wants to show the owner of the piece of property the headway he’s making on a remodel but can’t because Spring doesn’t support being on a phone call and using a data plan at the same time. Nathan a Hollywood businessman and another Sprint customer can’t send or receive emails or iMessages while on the phone with his business partner. They found a hack which is having to talk over FaceTime Voice which is using data so he can then receive text/email.
The funny thing is both gentlemen want to leave Sprint specifically for this reason but they’ve both been customers for so many years that they feel some sort of obligation to suffer. This is a crazy antiquated notion in my opinion and it’s time to jump ship and get on a carrier that allows them to use their phones to their fullest capacity.
What do you think? Are you a Sprint or Verizon customer who doesn’t want to leave out of loyalty? Have you already jumped ship and gone to a different carrier?